Frequently Asked Questions

Answers to common questions about shopping with Driftaway Coffee.

How do I know whether an item is available?

The product page and checkout show current availability. An item in a cart is not reserved until the order is accepted.

When will my order ship?

Available services, costs, and estimated delivery windows appear at checkout. See the Shipping Policy for processing, tracking, and delay information.

Can I change or cancel an order?

What if my order is damaged or incorrect?

Contact us promptly with the order number, a description, and photographs when possible. Keep the product and packaging while we review the issue.

Can coffee or food be returned?

Opened coffee, food, and other perishable items generally cannot be returned for preference or change of mind. Damaged, defective, contaminated, or incorrect items are reviewed under the Refund Policy.

How should coffee be stored?

Follow product-specific instructions. In general, keep coffee sealed in a cool, dry place away from heat, moisture, and direct sunlight, and use it within the freshness guidance on its packaging.